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Customer Service
Feb 15, 2000 -- In today's business world, nothing matters more to a company's success -- and nothing is more difficult -- than delivering consistently great customer service. Fast Company's Lucy McCauley asked 15 experts for their insights on the art of satisfying customers, including vice president of L.L. Bean, president and CEO of NoWonder and senior vp of resort operations for Walt Disney World. You'll find tips, tactics, and practices. 
Questions or comments? feedback@i-genuity.com
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 About The Author
Mary A. Sicard is president of i-Genuity, the Click-Here Strategy and Services firm in Augusta, Georgia.
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